Staff didn't even bother to test ride used trick BMX bike (I got for my 12 year old son) to check if brakes and cables were in good working order. I brought the bike in and asked them specifically to check everything for safety and tune-up. They decided to argue with me when I requested that brake pads and cables were to be replaced. I was treated as if I didn't know what I was talking about perhaps it because I was a female? I'm not really sure, but it was the worst customer service I've ever experienced pretty much in my life. When a mother requests for safety on a bike she should NEVER be questioned!
I found the shop employees to be very helpful and polite with my road bike rental. Rental options are limited at this location, but the Allez was fine for a one day rental. Their Honolulu shop has more options. One employee spent a lot of time showing me local ride options on a map. I did a 34 mile out and back south along the coast and the ride was great. Beautiful views, options for ridge climbing, and I felt safe the entire time.
Very flexible; let us pick up the bikes at Kailua and drop them off in Honolulu. Get bikes for full 24 hours so can drop them off next day if need.
Whether it's bringing strollers in to replace tubing, purchasing a bike, or service, these guys are amazing! I can't recommend them enough!
Fantastic customer service [so far the best I've experienced while on oahu] - great knowledge on bikes in stock, had great insight on local trails & groups.
The Bike Shop is a US Bicycle Store based in Kailua, Hawaii. The Bike Shop is located at 767 Kailua Rd, Kailua, HI 96734, USA.
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