I wasn't going to post a review, even though I was incredibly disappointed with the service and what transpired over a year ago, though a recent discovery on my computer was enough to warrant a warning to the general public.
The service is always outstanding and quick. I had taken my MacBook to the Ala Moana store a couple of times and had to wait a week for it to get repaired, but Mac Made Easy finished it within 1 to 2 days. I was upset when the Kapolei store closed down, but I'd rather drive to Kailua and work with them versus going to Ala Moana. Anytime someone asks me about computer repair for Apple products, I mention Mac Made Easy because they are the best. Mahalo!
Wonderful. Super cozy, comfy, and friendly Store and Staff. They went out of their way to make sure I was being served well. They did an amazing job fixing up a 7 year old computer and getting it working and looking like new! Roy, JP, and Betty were there to help every step of the way. So easy! And the price... so good! Also easily accessible location and parking.
It's quick, and fast at fixing and letting you know whats wrong with your computer. Highly recommend this place.
Recently my computer (MacBook Pro 13" 2010) stopped taking a charge. My power adapter light didn't even come on. So I thought, why not take a chance at Mac Made Easy and see if they can tell me if the problem is my adapter or my computer (internal hardware stuff). I also thought, "wow how convenient, I don't have to drive into town, let alone find parking in Waikiki." So I went to Mac Made Easy and showed them my computer and asked them to check it out. They tried with the current charger adapter (the one that goes to the side) the light did not come on, but the sales rep said they had been having trouble with that cord. Then they had an older adapter (the one that comes straight out from the computer) the light came on, and the computer turned on. So under the guidance that the power adapter Mac Made Easy was selling me was the exact same as the older adapter, I bought it. I took it home, plugged it in and...it didn't work. So I figured well I guess it might be my computer and I'm going to return this $80.00 power adapter. Well I couldn't return the power adapter because at the bottom of the receipt in fine print it says that all sales are final on power adapters. They would not take back the power adapter even after I showed them the apparent issue with the product they sold me and had said would work. At time of purchase, it was also not made clear that this item could not be returned if it didn't work. Thanks Mac Made Easy for not making things easy, except maybe your sales. I would not recommend Mac Made Easy to anyone. I strongly recommend taking your products to the Mac Store in Waikiki where they have exceptional customer service and are not trying to sell you things solely for a bottom line profit.
So long story short, my Mac drive was failing, so I brought it in to Mac Made Easy for repairs. I got a call from the technician asking if they wanted me to back up my files. I said absolutely, as I only had a partial back up and wanted to be safe. I received a call from the technician that my Mac was ready and that they were able to back up and restore my files. When I arrived, they opened up my computer and there was nothing there. NOTHING. No files, no folders, no pictures. As I said, it's not worth my time to go into details here about the lack of professionalism and ridiculous incompetence that ensued. I explained to them as calmly as I could that they needed to figure out what happened to the files that the technician told me over the phone that he had recovered. The next day I got a call back that my Mac was ready. They said they had found my files on their server and were able to put them on my computer. They showed me the files (they were a mess - no file names, only numbers and letters). They explained that sometimes when this happens, the file folder and document names go away. It was an absolute cluster, but I was just happy that they were able to recover over 15 years of my professional and personal files and pics.
Regardless, I will never go back here, nor will I recommend this place to anyone. While it's one thing to lose my files (and I'll even entertain the thought that losing my files was not their fault because my Mac Drive failed). However, to come to find out that what they supposedly restored onto my computer is not even mine is a disgrace, not to mention dishonest.
I would have given them zero stars, though you can't post a review with no stars. While I could go on and on about the lack of professionalism I experienced from both the owner and staff, it's not worth my time.
Consider yourself warned. Do yourself a favor and make an appointment and go to an Apple store. At least they're competent and honest.
Now, a year later, I've finally been able to start going through each and every file to hopefully rename and reorg them. But what I'm finding is that many of the files that they recovered ARE NOT EVEN MINE! I have pictures of people and landscapes and other stuff that I have no idea where it came from (see below for examples). While there are some of my pics that I've found, they are all cut up into smaller squares, so they're not even whole pictures. Or there are multiples of them (and when I say multiples, I'm saying 30-50 duplicates of the same pic, easily). No wonder why they said they had recovered all of my files based on the size of them.
Mac Made Easy is a US Electronics Store based in Kailua, Hawaii. Mac Made Easy is located at 767 Kailua Rd, Kailua, HI 96734, USA.
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