I drove there all the way from Hawaii Kai, right past two (probably more)other vets, and I'm so incredibly glad I made the hour long drive!
The doctor at Feather & Fur, on the other hand, immediately knew what I was talking about, gave out a detailed treatment plan (if her assessment of the cat matched the diagnosis) of what she would do if I brought my cat in, and gave honest rates & costs that would've been associated with it. When I told her I'd improvise off of her treatment plan, she was rightly concerned and caring enough to make sure I knew I could come in or call at any time if things took a turn for the worse.
Made another appointment to see Dr. Pressler and told the staff member the same thing. She said she would have Dr. Pressler call me to go over this situation. Dr. Pressler never called.
Even though I never went in, I was able to to stop my kitten's tremors and stiff limbs going off of her hypothetical in-patient treatment plan. Hours later, he's now back to hopping around and walking about...in fact, as I was typing this, he brought in a rat he caught outside...
Took my cat in for fur loss and patching areas. Saw Dr. Pressler who was the night Vet on that particular day. Her comments after looking at my cat, flea problem (I saw one flea) of which she suggested a stronger flea medication.
I've been rambling too much, but this veterinarian with 15 years of experience at Feather & Fur really cares for animals and has the knowledge and know-how to help them. If the rest of the veterinarians and staff at Feather & Fur are like her, know that your pets are in good hands.
Made appointment to bring cat back for answers, told staff member on the phone that I wanted to bring cat in but was not willing to pay for a second office visit since first one was incorrect. Staff member said that it was up to the Dr. to charge for her time, I said then have her call me so I can discuss that with her.
I observed cat for about three months and fur loss got worse.
A month or so has gone by and problem still persist.
We were at Fur and Feather for 2 hours just to get routine shots for our two cats. The exam room where we waited with our cats was about 60degrees. My wife and I froze our asses off for the first hour waiting for the doc to come in. We then waited another hour huddling together on one chair to stay warm until the doc returned with the shots and results from worm tests. This place feels like a prison, is extremely pricey and treats their customers like crap. We won't be returning, stick with Makai vet clinic.
Now if you called me and wanted me to call you back to discuss your electrical issue I would definitely call you back and see what 's going on.
Well, I wouldn't charge you the second or third time for the service call, but if I used parts that I didn't use the first time then yes I would charge you, but in all fairness if I didn't fix it right the first time, then I would have to keep on it until it is fixed because that is my profession that's why I have the license for that skill.
These professionals are amazingly compassionate, helpful, generous, and friendly. I've had a few pets in my life (I'm in my 40's) and have been to several different vets, I must say, this by far, is the nicest, most compassionate and wonderful clinic I've EVER been to. I will ALWAYS come back for any animal needs, regardless of the drive...you can't put a price on your pet's care, its worth it!!
And thats what I told the staff member on the phone why I feel I shouldn't have to pay for another visit.
I wouldn't be concerned about the service charge to come back and look at a problem I didn't fix.
If I go to repair your electrical short in your home and the problem persist and I have to come back to check another solution to your short would you be happy if I charged you again for the service call if I didn't diagnose the short the first time or second time or third time.
Dr. Never called to discuss.
But no return call from Dr. Pressler.
Now I am in the service industry business and have my own company.
Another emergency veterinarian place that I called would've required me to call poison control (PC) services and pay PC's fee so that PC could tell the veterinarian team at that place what they needed to do to treat the poisoning.
Whichever lady veterinarian that working the graveyard shift around 2 am helped me tremendously in dealing with my kitten's pyrethrin poisoning over the phone.
Tasted a little like Feather Looked A little like Fur All in all was good vibes all around
Feather Fur Animal Hospital is a US Veterinary Care based in Kailua, Hawaii. Feather Fur Animal Hospital is located at 25 Kaneohe Bay Dr, Kailua, HI 96734, USA.
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